Support when you need it

Our support packages are designed to give you a level of service and support required to maintain the investment made in your website. Most requests for support are responded to on the same day. If this cannot be done, we will advise the timescale or reason for any delay.

We know that even the most secure site can be attacked. As such we do all we can to ensure your site is protected by web firewalls and regularly backed-up to ensure if the worst does happen, we can quickly cleanse the old site and at least get you back up and running. This is in addition to the protection offered by our hosting plans.

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Small

£650
  • 5 Support Hours
  • Valid for 60 days
  • Response time 48 hours
  • ---
  • Hours can be used for: -
  • Install Joomla updates
  • Install extension updates
  • General website support
  • Content updates
  • Search engine optimisation
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing extensions
  • Installing modules
  • Changes to menus
  • ---
  • * Price excludes VAT and paid in advance of support.
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Medium

£899/yr*
  • 10 Support Hours
  • Valid for 12 months
  • Response time within 36 hours
  • Web firewall updates**
  • Backup Subscription**
  • Health Checks***
  • ---
  • Hours can be used for: -
  • Install Joomla updates
  • Install extension updates
  • General website support
  • Content updates
  • Search engine optimisation
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing extensions
  • Installing modules
  • Changes to menus
  • ---
  • * Price excludes VAT based on an annual contact paid annually in advance
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Large

£1399/yr*
  • 20 Support Hours
  • Valid for 12 months
  • Response time within 24 hours
  • Web firewall updates**
  • Remote Backup Subscription**
  • Health Checks***
  • ---
  • Hours can be used for: -
  • Install Joomla updates
  • Install extension updates
  • General website support
  • Content updates
  • Search engine optimisation
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing extensions
  • Installing modules
  • Changes to menus
  • CMS Training
  • ---
  • * Price excludes VAT based on an annual contact paid annually in advance

** We have corporate subscriptions to both firewall and offline back-up software. Where your package is valid for support, we will ensure these two packages are added to your site and maintained.

*** At the beginning of each support package we will review your sites current Joomla, extension and module health. Where it is beneficial or free to upgrade, we will. Where there is a subscription charge, we will advise you our recommendation before any upgrades are conducted.

All contracts are monitored and we can give you updates on the time remaining. As a matter of course, we will advise this on completion of any support request.

All prices are exclusive of standard UK VAT and support will only commence on payment of the invoice.

Please note these packages are exclusively for Joomla sites currently.