The Forrester Corporation LTD (thefc) provide hosting service through The Rackspace Cloud, as such we have adopted their Acceptable Use Policy for all hosting solutions.

The Rackspace Cloud Acceptable Use Policy
("AUP")

Your services may be suspended or terminated for violation of this AUP in accordance with the The Rackspace Cloud Terms of Service.

Capitalized terms used in this AUP shall have the meaning given in the Terms of Service.

Inquiries regarding this policy should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..

Abuse

You may not use The Rackspace Cloud's network or Services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including:

  • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network;
  • Monitoring data or traffic on any network or system without the express authorization of the owner of the system or network;
  • Interference with service to any user of the The Rackspace Cloud or other network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
  • Use of an Internet account or computer without the owner's authorization;
  • Collecting or using email addresses, screen names or other identifiers without the consent of the person identified (including, without limitation, phishing, Internet scamming, password robbery, spidering, and harvesting);
  • Collecting or using information without the consent of the owner of the information;
  • Use of any false, misleading, or deceptive TCP–IP packet header information in an email or a newsgroup posting;
  • Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user;
  • Use of the service for distribution of advertisement delivery software unless: (i) the user affirmatively consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software, and (ii) the software is easily removable by use of standard tools for such purpose included on major operating systems; (such as Microsoft's "ad/remove" tool); or
  • Any conduct that is likely to result in retaliation against the The Rackspace Cloud network or website, or The Rackspace Cloud's employees, officers or other agents, including engaging in behavior that results in any server being the target of a denial of service attack (DoS).

Excessive Use of System Resources

You may not use your Service in a way that unnecessarily interferes with the normal operation of the The Rackspace Cloud services generally. In such circumstances, we may require you to repair abnormalities in your code if the operation of the code unnecessary conflicts with other customers' use of their services.

Bulk or Commercial E–Mail

You must obtain The Rackspace Cloud's advance approval for any bulk or commercial e–mail, which will not be given unless you are able to demonstrate, at a minimum, that:

  • your intended recipients have given their consent to receive e–mail via some affirmative means, such as an opt–in procedure;
  • your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e–mail address for which the consent is given;
  • you retain evidence of the recipient's consent in a form that may be promptly produced on request, and you honor the recipient's and The Rackspace Cloud's requests to produce consent evidence within 72 hours of receipt of the request;
  • You have procedures in place that allow a recipient to revoke their consent ? such as a link in the body of the email, or instructions to reply with the word "Remove" in the subject line; you honor revocations of consent within 48 hours, and you notify recipients that the revocation of their consent will be implemented in 48 hours;
  • You must post an email address for complaints (such as This email address is being protected from spambots. You need JavaScript enabled to view it.) in a conspicuous place on any website associated with the email, you must register that address at abuse.net, and you must promptly respond to messages sent to that address;
  • You must have a Privacy Policy posted for each domain associated with the mailing;
  • You have the means to track anonymous complaints;
  • You must not obscure the source of your e–mail in any manner. Your e–mail must include the recipient's e–mail address in the body of the message or in the "TO" line of the e–mail;
  • You must not attempt to send any message to an email address if 3 consecutive delivery rejections have occurred and the time between the third rejection and the first rejection is longer than fifteen days.
  • These policies apply to messages sent using the Services, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via the Services. In addition, you may not use a third party e–mail service that does not practice similar procedures for all its customers. These requirements apply to distribution lists created by third parties to the same extent as if the list were created by you.
  • The Rackspace Cloud may test and otherwise monitor your compliance with its requirements, including requesting opt–in information from a random sample of your list at any time. In addition, The Rackspace Cloud may block the transmission of email that violates these provisions.

Authenticated SMTP Policy

In addition to the requirements above, you may not send email messages of similar content through The Rackspace Cloud's SMTP servers to more than two–hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction.

The Rackspace Cloud may block mail that violates this AUP. In addition, your mail services may be suspended or terminated for violation of this AUP in accordance with the Terms of Service.

Mail Relays

Generally, we do not allow bulk or commercial e–mail to be sent to more than five–thousand (5,000) users per day at a rate of 250 messages every 20 minutes. If you would like to send more than 5,000 messages per day, please contact a member of our support team for additional information.

Vulnerability Testing

You may not attempt to probe, scan, penetrate or test the vulnerability of a The Rackspace Cloud system or network or to breach The Rackspace Cloud's security or authentication measures, whether by passive or intrusive techniques, without The Rackspace Cloud's express written consent.

Newsgroup, Chat Forums, Other Networks

You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off–topic commercial messages, or mass postings to multiple forums.

You must comply with the rules of any other network you access or participate in using your The Rackspace Cloud services.

Offensive Content

You may not publish, transmit or store on or via The Rackspace Cloud's network and equipment any content or links to any content that The Rackspace Cloud reasonably believes:

  • Constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, or non–consensual sex acts;
  • is excessively violent, incites violence, threatens violence or contains harassing content or hate speech;
  • is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
  • is defamatory or violates a person's privacy;
  • creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security or interferes with a investigation by law enforcement;
  • improperly exposes trade secrets or other confidential or proprietary information of another person;
  • is intended to assist others in defeating technical copyright protections;
  • infringes on another person's copyright, trade or service mark, patent or other property right;
  • promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking;
  • is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to The Rackspace Cloud; or
  • is otherwise malicious, fraudulent or may result in retaliation against The Rackspace Cloud by offended viewers.
  • Content "published or transmitted" via The Rackspace Cloud's network or equipment includes Web content, email, bulletin board postings, chat and any other type of posting or transmission that relies on the Internet.

Copyrighted Material

You may not use The Rackspace Cloud's network or Services to download, publish, distribute, or otherwise copy or use in any manner any text, music, software, art, image or other work protected by copyright law unless:

  • you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner; or
  • you are otherwise permitted by established copyright law to copy the work in that manner.

It is The Rackspace Cloud's policy to terminate in appropriate circumstances the services of customers who are repeat infringers.

Other

You must have valid and current information on file with your domain name registrar for any domain hosted on the The Rackspace Cloud network.

  • You may only use IP addresses assigned to you by The Rackspace Cloud in connection with your The Rackspace Cloud services.
  • You agree that if the The Rackspace Cloud IP numbers assigned to your account are listed on an abuse database like Spamhaus, you will be in violation of this AUP, and The Rackspace Cloud may take reasonable action to protect its IP numbers, including suspension and/or termination of your service, regardless of whether the IP numbers were listed as a result of your actions;
  • You agree that we may quarantine or delete any data stored on a shared system if the data is infected with a virus, or is otherwise corrupted, and has the potential to infect or corrupt the system or other customers' data that is stored on the same system.

SLA

No credit will be available under your The Rackspace Cloud Service Level Agreement for interruptions of service resulting from AUP violations.

May 15, 2009